Professional Support
BioReference® takes great pride in the exceptional people who stand behind our services. Our specialized departments and dedicated team of highly-trained professional support personnel give us a diverse vantage point to handle all inquiries and requests with the utmost care and expertise.
We are committed to providing your practice with the support and service you need that will leave you feeling confident in our laboratory, while you provide invaluable patient care.
With a committed sales team coast-to-coast, each client has a single and dedicated account executive to serve them as one point-of-contact for all clinical needs.
Our Billing Department is available Monday through Friday 9 am to 9 pm ET to answer any insurance or billing questions.
Customer Service representatives are always available to assist clients in obtaining test results, ordering STATS, answering report questions and general inquiries and more. Our Customer Service Center is open 24 hours a day, 7 days a week and 365 days a year.
Dedicated genetic counselors are available to assist with test selection, results interpretation and patient counseling.
Our team of board-certified clinical pathologists is available to provide answers or guidance when you need it.
We provide ongoing provider education programs from leading experts in a variety of medical fields.
We have an extensive network of more than 200 laboratory collection centers for collection of patient specimens.
We are pleased to offer mobile specimen collections in specific regions, in which trained phlebotomists can collect a patient’s test specimen from home or work for delivery to our laboratory for testing.
To manage specimen pick-up, we operate a state-of-the-art dispatch service and fleet of couriers nationwide.
Bi-coastal warehouses for supply management and distribution. Supply orders are typically fulfilled 24-72 hours.
