Questions About Your Bill

The invoice you received is for laboratory services provided by BioReference®, which were ordered by your physician. This invoice is for laboratory testing fees only and is separate from any bill you may have received from your physician and/or paid at your physician’s office. The bill typically includes charges for deductibles, insurance co-payments or those services not covered by your insurance provider. Please review your insurance policy for more information about your coverage. If it appears that you do not have insurance coverage, or if the information provided to BioReference® was incomplete or inaccurate, we will request that you provide additional information. We will gladly resubmit any claim to your insurer once we have the new information. Because we work through your insurance provider in this way, it may take several months after the date of service before you receive our bill.

Your insurance carrier should send you an Explanation of Benefits (EOB) that explains in detail the services that were either paid or denied. You may also find this information on the invoice. If you need additional information you should contact your insurance carrier directly to determine the reason(s) why your insurance company did not pay your bill.

Each time we bill your insurer for laboratory services provided on behalf of you or a covered dependent, the insurer will send you an Explanation of Benefits. The Explanation of Benefits explains how much the insurer will pay, along with an estimate of your financial responsibility. Since the Explanation of Benefits is not a bill, you should only pay BioReference® Health when you receive a bill directly from us.

For your convenience, BioReference® is a participating provider for a large number of insurance networks. A listing of participating networks is available here or you can call the Billing Department to inquire if we accept a particular insurance plan. If your insurance provider indicates that BioReference® is an out-of-network provider and the charges for our services are denied, please contact our Billing Department at 1-833-469-5227 between the hours of 8:00 am and 7:00 pm Eastern time, Monday through Friday.

BioReference® will gladly submit requests to secondary or supplemental insurers in order to maximize the benefits to which you are entitled. Please make sure that you fill out the secondary insurance portion on your medical forms.

If you have more than one insurance policy, you must submit to the secondary insurance company directly with a copy of the Explanation of Benefits (EOB) from your primary insurance company. Mail the bill you received, along with the EOB, to your secondary insurance company’s claim processing address.

You can pay your bill online through our HIPAA-compliant, secure Patient Portal, here. If you prefer to mail a check, please make note of your invoice number on the check memo line and send to:

BioReference Health Patient Pay
PO BOX 21134
New York, NY 10087-1134

Yes, make sure you endorse the back of the check and send a copy of the Explanation of Benefits (EOB) with it to:

BioReference Health Patient Pay
PO BOX 21134
New York, NY 10087-1134

BioReference® is pleased to assist patients with clinical testing needs. We understand testing can be expensive so we offer a Financial Assistance Program (FAP). Click here to visit the Financial Assistance Program page to learn more.

Patients who are eligible for our financial assistance program may qualify for an additional discount. BioReference® offers payment plans for those who do not have the ability to pay their balance in full or a Self-Pay price for those who are uninsured or elect not to use their insurance. Please contact our Customer Services Billing Department 1-833-469-5227 for more information.

When you visit one of our laboratory collection centers, you will be advised if you have a past-due balance for previous testing services. You will be asked to pay the balance in full (or a minimum of $100 if the balance is more than $100*) before we can continue with the current service or collect the new test specimen.

BioReference® Health, LLC reserves the right to refuse service if you have an outstanding balance. If you cannot pay or choose not to pay the minimum fee, you will be turned away and asked to return once the bill is paid.

*If only making a minimum payment of your amount owed and due, please be advised that the patient is still be responsible for the remainder balance of the bill.

You can pay your bill online through our HIPAA-compliant, secure Patient Portal, here. You may also make payments in-person at any of our laboratory collection centers.Money orders, personal checks, FSA cards, and all major credit cards are acceptable forms of payment. If paying by check, please note your invoice number on the check.